Left Hand vs Right Hand…

Technology is supposed to make things easier by providing better access to more up-to-date information, increasing efficiency, and automating processes — that is, when it’s implemented and used properly.

Unfortunately, due to the disjointed nature of Rogers’ system, I won’t be getting my X10 until next week. This is despite the fact that I’ve already walked into a RogersPlus store and bought one.

If they weren’t the only carrier selling the phone, I’d have spent my money elsewhere. So much for competition and open markets… (BestBuy does have it, but not in white.)

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The Vision Autoshow

This year’s Autoshow, despite being smaller was actually more tiring – but for good reason. Through my writing position with Sympatico’s Sync-Blog, I was able to get a media/press pass, allowing me to attend the show on Thursday, February 11th before the general public.

I packed my recently purchased D300 along with my trusty D200 as well as my Sony TZ and set off for a day of vehicle premieres, press events, and the best part, avoiding the massive crowds.

This year’s show was called “The Vision” and reflected upon the last decade of automotive history as well as showcasing the future of vehicular transportation.
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Customer Service in 2010…

It’s 2010 and while the engineer & (statistician part of the) economist in me would quibble that it is the end of the decade and not the beginning of a new one, I’ll concede to the majority perception, however technically incorrect.

At work, I handle the online presence, social media campaign and analyze the KPI (key performance indicators) of my employer’s brand. In an age of instant communication, one little snafu can quickly snowball into a PR nightmare.

While companies don’t have to be actively engaged online, they should at the very least be monitoring what is said about their brand/reputation and products/services.

I was recently very impressed by the responses I received from two distinct and totally unrelated companies: CIBC & Saputo.

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